Frequently Asked Questions
Everything you need to know about LifeLens and how we help you make better decisions.
LifeLens is a predictive decision-making platform that uses advanced analytics and machine learning to help you visualize potential outcomes of major life decisions. You input details about your scenario (career change, investment, relocation, etc.), and our algorithms analyze historical data patterns, market trends, and personal factors to generate probability-based predictions and insights.
LifeLens can analyze various life decisions including:
- • Career changes and job transitions
- • Real estate purchases and relocations
- • Investment and financial decisions
- • Education and skill development choices
- • Business startup decisions
- • Relationship and family planning
- • Health and lifestyle changes
Our predictions are based on extensive data analysis and have shown 75-85% accuracy in retrospective studies. However, it's important to understand that predictions are probability-based estimates, not guarantees. Accuracy varies by scenario type, data availability, and external factors. We continuously improve our models and always recommend using our insights as one factor in your decision-making process.
Not at all! LifeLens is designed for everyday decision-makers, not data scientists. Our interface is intuitive and guides you through each step. You simply answer questions about your situation, preferences, and goals. Our algorithms handle all the complex analysis behind the scenes and present results in easy-to-understand visualizations and plain English explanations.
Most scenarios generate results within 2-5 minutes. Simple decisions may take just a minute, while complex scenarios with multiple variables might take up to 10 minutes. You can save your progress and return later if needed. We'll also email you when your analysis is complete if you step away.
We aggregate data from multiple sources including:
- • Government economic and demographic databases
- • Industry reports and market research
- • Academic studies and research papers
- • Public financial and employment data
- • Anonymous, aggregated user outcome data
- • Real estate, education, and healthcare statistics
Yes! You can adjust the importance of different factors in your analysis. For example, you might prioritize work-life balance over salary in a career decision, or emphasize long-term growth over short-term gains in an investment scenario. You can also add custom factors specific to your situation that our standard models might not capture.
Our models include uncertainty ranges and scenario planning. We provide best-case, worst-case, and most likely outcomes, along with confidence intervals. We also factor in historical volatility and "black swan" events where possible. However, truly unprecedented events (like pandemics) can't be fully predicted, which is why we always recommend considering multiple scenarios.
Absolutely! This is one of our most popular features. You can create and compare up to 5 different scenarios simultaneously. For example, compare different job offers, investment strategies, or cities to move to. Our comparison view highlights key differences and trade-offs to help you make informed decisions.
We encourage users to share their actual outcomes (anonymously) to help improve our models. Deviations from predictions help us identify new patterns and refine our algorithms. Remember, predictions show probabilities, not certainties - a 70% chance of success still means a 30% chance it won't work out as expected.
We offer several pricing tiers:
- • Free Trial: 3 scenarios, basic features
- • Personal: $29/month - 20 scenarios, all features
- • Professional: $79/month - Unlimited scenarios, advanced analytics
- • Enterprise: Custom pricing for teams and organizations
Yes, you can cancel your subscription at any time with no penalties or fees. You'll continue to have access to your paid features until the end of your current billing period. After cancellation, your account will revert to the free tier, and you'll retain access to your previous scenarios in read-only mode.
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with LifeLens within your first 30 days, contact our support team for a full refund. After 30 days, we handle refunds on a case-by-case basis, typically for technical issues that prevented you from using the service.
Yes! Annual subscriptions save you 20% compared to monthly billing. We also offer student discounts (50% off with valid .edu email), nonprofit discounts (30% off), and occasional promotional offers. Follow our newsletter or social media for discount announcements.
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe, and we don't store your payment information on our servers.
We take privacy seriously and implement multiple security layers:
- • End-to-end encryption for all sensitive data
- • No sale or sharing of personal information
- • Minimal data collection (only what's needed)
- • Regular security audits and penetration testing
- • GDPR and CCPA compliant data handling
- • Right to deletion and data portability
No, your scenarios are completely private by default. Only you can see your specific inputs and results. We may use anonymized, aggregated data from all users to improve our models (e.g., "30% of career changers prioritize remote work"), but never share individual scenarios or personal details.
Your data is stored on secure servers in the United States, with encrypted backups in multiple locations. We use enterprise-grade cloud infrastructure (AWS) with 99.9% uptime guarantees. All data centers are SOC 2 certified and regularly audited for security compliance.
Yes, you can delete your account and all associated data at any time through your account settings. Once deleted, your personal information is permanently removed from our systems within 30 days. Some anonymized, aggregated data may be retained for model improvement, but it cannot be traced back to you.
We use essential cookies for login and preferences, plus optional analytics cookies (with your consent) to improve our service. We don't use third-party advertising trackers or sell data to marketers. You can control cookie preferences in your account settings or browser.
Creating an account is simple and takes less than 2 minutes:
- 1. Click "Start Free Trial" on our homepage
- 2. Enter your email and create a password
- 3. Verify your email address
- 4. Complete the optional profile setup
- 5. Start your first scenario!
Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 24 hours for security. If you don't receive the email within a few minutes, check your spam folder or contact our support team.
Yes, you can update your email address in your account settings. We'll send a verification email to your new address to confirm the change. Your login credentials and all scenarios will remain intact during the transition.
You can change your plan anytime in your account settings under "Billing & Subscription." Upgrades take effect immediately, while downgrades take effect at the end of your current billing period. We'll prorate charges for upgrades and provide account credits for downgrades.
Individual accounts are designed for single users to ensure privacy and personalized predictions. However, our Family plan ($49/month) allows up to 4 family members to have separate accounts under one billing arrangement. Each member gets their own private scenarios and settings.
LifeLens works on all modern browsers and devices:
- • Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
- • Mobile: iOS 12+, Android 8+ (responsive web app)
- • Desktop: Windows 10+, macOS 10.14+, Linux (Ubuntu 18+)
- • Tablets: iPad, Android tablets (10"+ recommended)
Processing times depend on scenario complexity and current system load. Complex scenarios with many variables may take 5-10 minutes during peak hours. If your scenario is stuck for more than 15 minutes, try refreshing the page or contact support. We're continuously optimizing performance and adding more processing capacity.
Yes! You can export your scenario results in multiple formats:
- • PDF reports for presentations or printing
- • Excel/CSV files for further analysis
- • JSON data for developers and researchers
- • Images of charts and visualizations
We offer a REST API for Enterprise customers and qualified developers. The API allows programmatic access to our prediction models and can be integrated into other applications. Contact our enterprise team for API documentation, pricing, and access requirements.
Please report bugs through our support system or email support@lifelens.to. Include:
- • Description of the issue and expected behavior
- • Steps to reproduce the problem
- • Your browser/device information
- • Screenshots if applicable
While LifeLens is primarily designed for personal decisions, many professionals use it for business planning and strategic choices. Our Enterprise plan includes features like team collaboration, advanced analytics, and custom models. For formal business consulting, we recommend combining our insights with professional advisory services.
We update our core models monthly with new data, and make incremental improvements weekly. Major model upgrades happen quarterly, incorporating the latest research, user feedback, and technological advances. Users are notified of significant changes that might affect their existing scenarios.
LifeLens is designed for major life decisions that benefit from careful analysis, not emergency situations. Our insights are most valuable when you have time to consider different options and outcomes. For urgent decisions, we recommend consulting with relevant professionals (financial advisors, career counselors, etc.) who can provide immediate guidance.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help you get the most out of LifeLens.